Rental Terms of reservation
Please read our rental terms and conditions carefully
Chania Rental Terms & Conditions
Please read these Terms and Conditions carefully before renting from Chania Rental Cars. By confirming your reservation, you agree to these terms in full.
Booking Confirmation
All vehicle reservations are confirmed only upon receipt of a valid booking reference number. You will receive a confirmation email within 24 hours of making your reservation, containing your booking details and pickup instructions.
What's Included in Your Rental
Our all-inclusive rental rates include the following services and protections:
Comprehensive Insurance: Full CDW (Collision Damage Waiver) with zero excess
Unlimited Mileage: Drive as much as you want without additional charges
Third Party Liability Insurance: Coverage for damages to third parties
Theft Protection: Full coverage against vehicle theft
Free Airport Delivery: Complimentary pickup and drop-off at Chania Airport
24/7 Roadside Assistance: Emergency support available around the clock
Additional Driver: Add a second driver at no extra charge
Local Taxes & Fees: All applicable Greek taxes included
Driver Age & License Requirements
Minimum Age Requirements
To rent a vehicle from Chania Rental Cars, drivers must meet the following age criteria:
Economy & Compact Cars: Minimum 21 years old with 1+ years driving experience
Family Cars & Automatic Vehicles: Minimum 23 years old with 2+ years driving experience
SUVs & Premium Vehicles: Minimum 25 years old with 3+ years driving experience
Valid Driver's License
All drivers must present a valid driver's license at the time of vehicle pickup. We accept:
EU/EEA driving licenses (all categories)
UK driving licenses (post-Brexit licenses accepted)
International Driving Permits (IDP) alongside national license for non-Latin alphabet licenses
Licenses from USA, Canada, Australia, New Zealand, and other recognized countries
Additional Drivers
We offer FREE additional driver registration (subject to meeting age and license requirements). All additional drivers must be present at vehicle pickup with their valid license and identification.
Rental Period & Extensions
Rental Duration
Vehicle rentals are calculated on a 24-hour basis from the time of pickup. For example, if you collect your car at 10:00 AM on Monday, it must be returned by 10:00 AM on your final rental day to avoid additional charges.
Grace Period
We provide a 1-hour grace period for returns. Returns within this window incur no late fees. Beyond 1 hour, the following charges apply:
1-3 hours late: €15 late fee
3-6 hours late: €30 late fee
Over 6 hours late: Full additional day charge applies
Extending Your Rental
If you need to extend your rental period, please contact us at least 24 hours before your scheduled return time. Extensions are subject to vehicle availability and must be confirmed in writing. Unauthorized extensions may result in additional fees and insurance complications.
Payment Terms & Methods
Payment Methods Accepted
We accept the following payment methods for your convenience:
Credit Cards: Visa, Mastercard, American Express
Debit Cards: All major debit cards accepted (Visa Debit, Maestro, etc.)
Cash: Euros (€) accepted for payment on arrival
Bank Transfer: For advance bookings only (must be received 3 days before pickup)
No Deposit Required
Unlike most car rental companies, Chania Rental Cars does NOT require a security deposit. This unique policy makes renting more accessible and eliminates the worry of blocked funds on your credit card.
Payment Schedule
Online Bookings: Full payment or 30% deposit upon booking (balance due at pickup)
Airport Pickups: Full payment accepted upon vehicle collection
Corporate Accounts: Billing arrangements available for verified business clients
Refund Policy
Refunds are processed within 5-7 business days to the original payment method. Bank transfer refunds may take up to 10 business days depending on your financial institution.
Fuel Policy
We assure the delivery of a rental car from the selected category. In exceptional circumstances, upon receiving a request and subject to availability, we will supply the desired model
Payment Policy
Full-to-Full Policy
All vehicles are provided with a full tank of fuel and must be returned with a full tank. This is the fairest and most transparent fuel policy in the industry, ensuring you only pay for the fuel you actually use.
Fuel Charges
If the vehicle is not returned with a full tank, the following charges apply:
Fuel cost at current market rate + €15 refueling service fee
Alternatively, you may purchase a prepaid fuel option at competitive rates
Insurance Coverage & Damage Policy
Comprehensive Insurance Included
All our rentals include full CDW (Collision Damage Waiver) with zero excess. This means you are NOT responsible for repair costs in case of accidental damage to the vehicle, regardless of fault.
What's Covered
Collision damage (body work, glass, mechanical)
Theft of the vehicle or parts
Third-party liability (damage to other vehicles/property)
Fire damage
Windshield and glass damage
Tire damage (excluding misuse)
What's NOT Covered
The following situations are excluded from insurance coverage:
Damage caused by driving under the influence of alcohol or drugs
Off-road driving or deliberately reckless behavior
Damage to the vehicle's interior, roof, or undercarriage due to negligence
Lost keys or key fob (replacement cost: €150-300 depending on vehicle)
Driving outside Greece without prior written authorization
Unauthorized drivers not listed on the rental agreement
Towing other vehicles or participating in motorsport activities
Pre-Rental Inspection
Before driving away, you and our representative will conduct a thorough vehicle inspection. Any existing damage will be documented with photos and noted on the rental agreement. We recommend taking your own photos as well for your records.
Cancellation & Modification Policy
Free Cancellation Period
We understand that travel plans can change. Our cancellation policy is designed to be fair and flexible:
More than 48 hours before pickup: 100% refund, no questions asked
24-48 hours before pickup: 50% refund
Less than 24 hours or no-show: No refund (full charge applies)
Modifications
You may modify your booking (dates, vehicle type, pickup location) free of charge up to 48 hours before pickup, subject to availability. Modifications within 48 hours may incur a €15 administrative fee.
Flight Delays
If your flight is delayed and you're arriving late for pickup, please notify us as soon as possible. We'll do our best to accommodate late arrivals at no extra charge. For delays exceeding 6 hours, we reserve the right to release the vehicle to another customer if alternative arrangements cannot be confirmed.
Permitted & Prohibited Vehicle Use
Permitted Use
Our vehicles may be driven:
On all paved public roads throughout mainland Greece and Crete
By drivers listed on the rental agreement who meet age/license requirements
For personal leisure or business travel purposes
To other Greek islands if traveling by ferry (with prior notification)
Prohibited Use
The following uses are strictly forbidden and will void all insurance coverage:
Driving on unpaved mountain tracks, beach sand, or off-road terrain
Transporting more passengers than the vehicle's seating capacity
Carrying illegal goods, contraband, or hazardous materials
Subleasing or renting the vehicle to third parties
Using the vehicle for driving instruction or racing
Transporting pets without prior authorization and appropriate carriers
Smoking inside the vehicle (€100 cleaning fee applies)
Crossing international borders without written permission
Mountain Roads: Crete has many unpaved mountain tracks. While our 4x4 vehicles can handle rough terrain, insurance coverage is void on unmaintained dirt roads. Always ask us if a specific route is permitted before venturing off main roads.
Traffic Violations & Fines
The renter is fully responsible for all traffic violations, parking tickets, tolls, and fines incurred during the rental period. Common violations in Greece include:
Speeding: Fines range from €40-€700 depending on severity
Parking Violations: €40-€80 per ticket
Mobile Phone Use While Driving: €100 fine + 1 month license suspension
Seatbelt Violations: €350 fine per person
Drunk Driving: €200-€1,200 fine + possible imprisonment
Fine Processing
Greek authorities may send fines directly to you or to our company. If we receive a fine on your behalf, we will:
Contact you via email with fine details and scanned documentation
Charge the fine amount + €25 administrative processing fee to your payment method
Provide you with payment confirmation and official receipt
Emergency Support & Roadside Assistance
24/7 Emergency Hotline
For any emergency or roadside assistance needs, call our 24/7 hotline: +30 697 55 333 57
What's Covered
Our complimentary roadside assistance includes:
Flat tire changes (if spare tire available)
Jump-start for dead battery
Lockout service (keys locked inside vehicle)
Fuel delivery (if you run out of gas - fuel cost applies)
Towing to nearest authorized repair facility (up to 50km)
Vehicle replacement in case of mechanical breakdown
Response Time
We aim to respond within:
Chania City & Airport: 30-45 minutes
Greater Chania Region: 1-2 hours
Remote Areas: 2-4 hours (longer in extreme weather)
Personal Data & Privacy
Your privacy is important to us. We collect personal information solely for rental purposes and in compliance with EU GDPR regulations.
Data We Collect
Full name, date of birth, nationality
Driver's license number and expiry date
Contact information (phone, email, address)
Payment details (processed securely via encrypted systems)
Passport or ID number (for verification purposes)
How We Use Your Data
Processing your rental booking and payment
Communicating important information about your rental
Handling insurance claims or traffic violations if necessary
Sending occasional promotional offers (you can opt out anytime)
Improving our services based on customer feedback
Data Protection
We never sell, share, or distribute your personal information to third parties except as required by Greek law (e.g., police investigations, legal proceedings). Your data is stored securely and retained for a maximum of 7 years as required by Greek tax law, after which it is permanently deleted.
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